Customer Support Policy

At Evoke Accessories, we are committed to providing excellent customer service to ensure a smooth and satisfying shopping experience.

1. Contact Information

Customers can reach out to our support team through the following channels:

• Email: evokeaccessories26@gmail.com
• Phone/WhatsApp: +92332-6599999
• Social Media:
  • Facebook: Evoke Accessories
  • Instagram: @evokeaccessoriespk

2. Support Availability

• Our customer service team is available Monday to Saturday, 10:00 AM to 8:00 PM (Pakistan Time).
• We respond to emails, calls, and messages within 24 hours on working days.

3. Order Assistance

• Customers can inquire about their order status by providing the order number.
• If there is any issue with an order, our team is available to provide updates and solutions.

4. Shipping & Delivery Support

• Orders are processed and delivered within 2-3 working days across Pakistan.
• We offer free shipping on orders over Rs 2000.
• If there are delays due to unforeseen circumstances, customers will be informed accordingly.

5. Returns & Exchange Support

• Returns must be requested within 7 days of receiving the product.
• If the return is not due to a fault from our team or product defect, the buyer must bear the return shipping cost.
• Our team will guide customers through the return and exchange process.

6. Payment Assistance

• We accept Cash on Delivery (COD) only.
• In case of payment-related issues, our team is available to assist and resolve concerns.

At Evoke Accessories, we are dedicated to providing a hassle-free shopping experience. If you need any assistance, feel free to contact us through our support channels.